Privacy Policy

This Privacy Policy explains how Footcare4Eva Ltd collects, uses, and protects your personal information.

Data Controller: Footcare4Eva Ltd
Registered address: 6 Market Hall, The Arcade, Bedford, England, MK40 1NS
Email: podiatry@footcare4eva.com
Telephone: 01234 930900

We may collect and process the following types of personal data:

• Identity data: name, date of birth
• Contact data: address, email address, telephone number
• Health data: medical history, current medications, allergies, clinical notes, treatment records
• Financial data: payment details (processed securely and not stored)
• Technical data: IP address, browser type, and website usage data (via cookies)
• Communications: enquiries submitted via our contact form or email

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

We use your personal data for the following purposes:

• To provide podiatry treatments and clinical care
• To manage appointments and communicate with you about your care
• To maintain accurate clinical records as required by our professional regulators
• To respond to your enquiries and messages
• To send appointment reminders (where you have consented)
• To comply with our legal and regulatory obligations

We process your personal data on the following legal bases:

• Contract: to fulfil our agreement to provide you with podiatry services
• Legal obligation: to comply with clinical and regulatory requirements
• Vital interests: where necessary to protect health and safety
• Legitimate interests: for administrative purposes in running our practice
• Consent: where you have explicitly agreed to specific processing (e.g. marketing)

Clinical records are retained for a minimum of 8 years from the date of last treatment, in accordance with NHS and HCPC guidelines. Records relating to minors are retained until the patient's 25th birthday, or 8 years from the date of last treatment, whichever is longer.

Non-clinical personal data (e.g. enquiry emails) is retained for no longer than necessary and deleted once the purpose for which it was collected has been fulfilled.

We will not sell or share your personal data with third parties for marketing purposes. We may share your information in the following circumstances:

• With your GP or other healthcare professionals involved in your care, with your consent
• Where required by law, court order, or regulatory authority
• With third-party service providers who assist us in running our practice (e.g. appointment systems, secure email), under strict data processing agreements

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct inaccurate data
• Right to erasure: you can request deletion of your data (subject to legal and clinical obligations)
• Right to restriction: you can ask us to limit how we use your data
• Right to portability: you can request your data in a machine-readable format
• Right to object: you can object to certain uses of your data
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at podiatry@footcare4eva.com. We will respond within one calendar month.

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. Clinical records are stored securely and access is restricted to authorised personnel only.

Our website uses cookies to improve your browsing experience. For full details of how we use cookies, please see our Cookie Policy.

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date of last update. We recommend checking this page periodically.

If you have any concerns about how we handle your data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk/make-a-complaint/
ICO Helpline: 0303 123 1113